Job: Office Supervisor - Medical Practice

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Job Description

Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Position Overview:   We are looking for a qualified individual to work as an entry-level Office Supervisor for the West Valley.  We are looking for someone with 2-3 years experience in healthcare supervision. 

Essential Duties and Responsibilities:

  • Reports any issues related to work flows, patients, or employees. Provides a formal written report on a weekly basis.
  • Provides technical support to all departments on operational processes and issues, as needed.
  • Conducts regular meetings with all departments.
  • Participates in Management Team meetings, EMR meetings, and other work groups as assigned.
  • Performs HR functions such as interviewing and training.
  • Counsels employees in conjunction with the Management.
  • Maintains department work schedules and vacation requests and ensures proper staffing levels are maintained.
  • Monitors status of Physician dictations. Alerts Physicians to delays.
  • Monitors functions of MAs ensuring quality performance.
  • Monitors and reports issues and problems associated with the answering service performance.
  • Orders supplies as requested.
  • Creates and implements patient and employee satisfaction surveys reporting results to Director of Operations, Practice Administrator, and Physicians.
  • Maintains physician vacation calendar, lunch calendar, and employee vacation calendar.
  • Monitors and reports on new patients scheduled, assuring guidelines are met.
  • Develops, coordinate and trains staff on Emergency Plan and Safety Policy and Customer Service.
  • Trains all staff on their duties, computer programs and cross training in other areas. Ensures HIPAA and OSHA guidelines are followed.
  • Conducts quality assurance audits on all departments, reports findings to Director of Operations and Practice Administrator.
  • Accounts for quality assurance of required daily functions.
  • Ensures the collection of copays and coinsurance from front office staff. Ensures daily batches are reconciled and accurate.
  • Assists the Business Office to correct problem performance issues.
  • Assesses the need for additional staff.
  • Must be able to type and work on a computer.
  • Ability to work in a constant state of alertness and safe manner.
  • Performs any other duties as assigned.

Knowledge and Experience:

  • Familiar with general medical terminology and basic insurance benefits.
  • Knowledge of business office functions with analytical supervisory experience in a medical office or ambulatory surgery setting.
  • Excellent verbal and writing communication skills.
  • Ability to use office equipment, computer.
  • Proficiency in Microsoft Office, Word, Internet.
  • Excellent analytical, verbal and written communication skills.
  • Operational experience with Electronic Medical Records.
  • Knowledge of chemotherapy related drugs and supplies utilized preferred.
  • Knowledge of diagnostic testing and radiation procedures preferred.


  • 2-3 years of demonstrated supervisory experience in an outpatient medical facility or ambulatory healthcare setting required.
  • 1-2 years of Medical Oncology & Radiation Oncology experience preferred.
  • Associate’s Degree in Business Management, Health Care Administration or related field. Bachelor’s Degree preferred.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision insurance, life insurance, PTO, 401K, and more.  We offer a caring work environment and are an E.O.E.