Job: New Patient Scheduler (Medical)

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Job Description

Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are looking for a qualified and experienced New Patient Scheduler to work in our fast-paced business office.  The position coordinates and organizes paperwork, records requests and new appointments for new patients. Provides excellent customer service and requires excellent communication skills on a daily basis.

Schedule: Full-time, Monday through Friday day shift position.

Essential Duties & Responsibilities:

  • Answers incoming calls from potential patients, referral sources.
  • Monitors the fax server.
  • Monitors patient call backs.
  • Registers new patients; obtains all relevant demographic and insurance information.
  • Requests and follows up on medical record requests prior to new appointment.
  • Mails or emails new patient paperwork in a timely manner.
  • Works within Excel logs for patient information recordkeeping.
  • Coordinates pre-appointment prep work for all new appointments.
  • Communicates daily with physicians for scheduling needs.

Knowledge and Skills:

  • Knowledge of insurance company’s procedures and policies.
  • Knowledge of HIPAA rules & regulations preferred.
  • Knowledge of governmental, legal and regulatory provisions related to collection activities.
  • Knowledge of chemotherapy related drugs and supplies utilized preferred.
  • Proficiency in Microsoft Office, Word, Excel and Internet.
  • Excellent customer service skills.
  • Excellent verbal and writing communication skills.
  • Basic mathematical knowledge.

Education and Experience:

  • High school diploma or equivalent.
  • 1-2 years' experience strongly preferred.
  • Bilingual highly preferred. 
  • Medical Oncology experience preferred.

We offer a competitive salary and a comprehensive benefit package including health insurance, 401K and a caring work environment. We are an E.O.E.

Please visit our website at "Outsmarting Cancer One Patient at a Time"